What We Collect and Why It Applies to You
When you open an account, we collect the information needed to verify your identity and process transactions — your name, contact details, and the mobile wallet references you use when depositing or withdrawing via bKash, Nagad, or Rocket. We do not collect more than is necessary
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for those purposes. Session data, such as device type and browser, is recorded to detect unusual account activity and keep your login secure. If you contact our support team, that conversation is logged to help us resolve follow-up queries accurately. Payment transaction references — the numbers
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your bKash, Nagad, or Rocket app generates — are stored only as long as needed for dispute resolution and account reconciliation. We do not share those references with third parties for marketing. Your data is processed in line with the purposes stated here. If local law
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in your eligible region places additional requirements on how we handle your information, those requirements take effect where applicable. This policy applies to accounts created for supported Bangladesh regions. Use of this platform outside eligible regions is governed by the laws of your jurisdiction, and we
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make no claim that access is permitted where local law does not allow it.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.